Product Operations
Role overview
Deskripsi pekerjaan
Manage day-to-day product operations, including partner onboarding, location setup and configuration, and monitoring of live locations and transactions. Coordinate with product manager and engineering team on release readiness and translate operational issues into prioritized backlog items.
You will also monitor SLA, data quality, and maintain SOPs to ensure operational efficiency.
Tanggung jawab
Responsibilities
- Manage day-to-day product operations, including partner onboarding, location setup and configuration, and monitoring of live locations and transactions
- Create monthly operational plan and report to Product Operations Lead
- Coordinate with product manager and engineering team on release readiness
- Translate recurring operational issues, client complaints, and feature requests into clear and prioritized backlog items
- Triage, escalate, and follow up on incidents with engineering and finance
- Monitor SLA, data quality, and accuracy of reconciliation and settlement
- Create and maintain SOPs, documentation, and knowledge base
- Generate operational reports and insights for upper management
Yang perlu disiapkan
Job requirements
- Minimum Bachelor degree from reputable university in any majors
- Having 2 - 4 years of professional experience in product operations, product management, business operations, or related field
- Experience handling operational processes, PRD or requirement documentation, and project timelines
- Strong understanding of end-to-end product flow, ideally in payments, fintech, or B2B products
- Strong critical thinking, intellectual curiosity, and problem-solving capabilities
- Strong analytical and report writing skills
- Excellent in Microsoft Excel and spreadsheets
- Willing to work from office
Kualifikasi kandidat
Skill dan kualifikasi
- Basic SQL or BI dashboard experience is a plus
- Good project management and time management skills
- Excellent communication and interpersonal skills
- Good decision-making skills
- Experience in B2B environment is a plus
- Proactive, organized, and a self starter
- Able to learn and adapt quickly to a changing environment
Benefit
Fasilitas dan benefit
- Medical Insurance
- Competitive Salary
- THR / Bonus system
- Casual Dress Code
- Company Outings
Tools
Tech stack dan tools
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PT. Inovasi Anak Indonesia - PARKEE
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