Product Manager (Customer Experience)

Qualifications • Bachelor’s degree in Business, Engineering, Computer Science, or related field • 5+ years experience in Product Management, OTA, travel tech, or digital platform • Strong understanding of customer journey, UX, and platform experience • Strong analytical and problem-solving skills • Experience working cross-functionally with Engineering and business teams • Fluent in English • Experience in OTA, e-commerce, or travel platform • Experience with personalization, recommendation systems, or customer lifecycle management • Other language proficiency is a plus Job Description • Own end-to-end customer journey across Flights, Hotels, and Multiproduct verticals • Identify and resolve customer pain points across search, booking, and post-booking experience • Improve usability, conversion rate, and customer satisfaction • Define and execute CX product roadmap aligned with business and customer needs • Improve booking flow, account experience, and platform usability • Drive personalization and customer-centric platform improvements • Analyze customer behavior, platform performance, and conversion metrics • Identify opportunities to improve engagement, retention, and experience • Use data-driven insights to prioritize product improvements