Customer Service
Role overview
Deskripsi pekerjaan
Respond to questions about products, services, pricing, and company policies via phone, email, live chat, or in person. Listen to customer grievances empathetically and handle returns, exchanges, refunds, or service adjustments. Take new orders, handle billing details, collect payments, and update customer account information.
Log detailed notes of customer interactions, inquiries, and resolved issues in the company’s CRM system. Transfer complex technical problems or unresolved complaints to senior staff, management, or specialized departments. PT Trident Pro is a company registered in Indonesia to serve as an International Company leading in global financial investment industry, involved globally in providing financial investment consultancy and professional advance training workshops to clients located around the world for investment diversification purposes.
Tanggung jawab
Responsibilities
- Respond to questions about products, services, pricing, and company policies via phone, email, live chat, or in person.
- Listen to customer grievances empathetically and handle returns, exchanges, refunds, or service adjustments.
- Take new orders, handle billing details, collect payments, and update customer account information.
- Log detailed notes of customer interactions, inquiries, and resolved issues in the company’s CRM system.
- Transfer complex technical problems or unresolved complaints to senior staff, management, or specialized departments.
Yang perlu disiapkan
Job requirements
- A high school diploma or equivalent is required for most entry-level positions.
- Most roles provide short-term on-the-job training to learn company systems and policies.
- Basic computer literacy, familiarity with point-of-sale (POS) systems, and software navigation are often necessary.
Kualifikasi kandidat
Skill dan kualifikasi
- Use clear, concise language when speaking or writing to build trust.
- Think critically to identify complaints and find creative solutions.
- Fully hear and understand customer needs rather than just waiting to reply.
- Maintain a calm and positive attitude, especially with frustrated individuals.
Benefit
Fasilitas dan benefit
- Competitive Salary
- Team Building Activity
- Company Outings
- Self-development Allowance
- Professional Development
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PT Trident Pro
Indonesia
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